Refund & Returns Policy

Return Period & Eligibility

Product Category	Return Period	Condition Required
Golden Goose Sneakers	30 days from delivery	Unworn, original packaging
Accessories	30 days from delivery	Unused, original packaging
Sale Items	14 days from delivery	Unworn, original packaging
Custom/Personalized Items	Final Sale	No returns accepted

Items Eligible for Return

• Products must be in original, unworn condition
• All original packaging, boxes, and dust bags must be included
• Products must have original tags attached
• Items must not show signs of wear or damage
• Products must be free from odors (perfume, smoke, etc.)

Items NOT Eligible for Return

• Worn or damaged products
• Items without original packaging or tags
• Products purchased with promotional codes or special offers
• Personalized or custom-made items
• Items returned after the specified return period

How to Return Your Items

Step 1: Contact Us

Before returning any items, please contact our customer service team at [email protected] or call us during business hours. We'll provide you with a Return Authorization (RA) number and detailed return instructions.

Step 2: Prepare Your Package

• Pack items securely in original packaging
• Include all accessories, dust bags, and documentation
• Print and include the return authorization form
• Use a trackable shipping method

Step 3: Ship Your Return

Send your return to the address provided in your Return Authorization email. Please note that return shipping costs are the responsibility of the customer unless the item was defective or we made an error.

Refund Process

Processing Time

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Credit Card Refunds: 5-10 business days to appear on statement
• PayPal Refunds: 1-3 business days

Refund Methods

Refunds will be processed using the same payment method used for the original purchase. We cannot issue refunds to a different payment method or card.

Payment Method	Refund Timeline	Additional Notes
Credit/Debit Card	5-10 business days	Depends on your bank's processing time
PayPal	1-3 business days	Fastest refund method
Store Credit	Immediate	Available upon request

Exchanges

We offer exchanges for size and color variations of the same product, subject to availability. Exchange requests must be made within the same timeframe as returns.

Exchange Process

• Contact us to check availability of desired size/color
• Follow the same return process outlined above
• Specify your exchange preferences in the RA request
• We'll ship your exchange item once we receive and inspect your return

Exchange Shipping

• Return shipping: Customer responsibility
• Exchange shipping: Free within the US
• International exchanges may incur additional shipping charges

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return label and process your refund or exchange at no cost to you.

What to Do

• Contact us within 48 hours of delivery
• Provide photos of the defect or damage
• Keep all original packaging
• We'll arrange for return pickup if necessary

International Returns

International customers can return items following the same guidelines, with these additional considerations:

• Return shipping costs are the customer's responsibility
• Items must be declared as "returned goods" to avoid additional duties
• Processing times may be longer due to customs clearance
• Original shipping costs are non-refundable
• Customers are responsible for any customs fees or duties

Recommended Shipping Services

• DHL Express
• FedEx International
• UPS Worldwide Express
• National postal services with tracking

Special Circumstances

Holiday Returns

Items purchased between November 1st and December 31st can be returned until January 31st of the following year, provided they meet all other return conditions.

Gift Returns

• Gift recipients can return items for store credit
• Original purchaser must be contacted for monetary refunds
• Gift receipts are available upon request at checkout
• All standard return conditions apply

Partial Refunds

In certain circumstances, partial refunds may be granted:

• Items returned without original packaging: 15% restocking fee
• Items with minor wear or damage: Evaluated case by case
• Late returns (within 5 days of deadline): 10% processing fee

This refund and returns policy is subject to change. Please check this page periodically for updates. Your purchase constitutes acceptance of the current policy terms.